As this manufacturing company expanded, it became increasingly clear that their existing processes could not keep up with operational demands. They were heavily reliant on manual systems, which were difficult to manage and prone to errors. High staff turnover became a frequent issue, partly due to the training-intensive and cumbersome nature of these outdated systems. Departments operated independently with little to no communication between them, creating an environment where important updates—such as inventory levels, production timelines, or customer orders—were not effectively shared. This lack of connectivity led to frequent delays, miscommunications, and inconsistent customer service, as each department worked in its own silo without a clear view of the overall operations.

These issues were compounded by multi-branch management challenges. With limited access to real-time data, senior management was unable to track inventory and sales across branches accurately. Decisions were often made based on incomplete or outdated information, creating missed opportunities and leading to less-than-optimal outcomes. Moreover, the company’s internal system could only be accessed on-premises, meaning that any critical data or updates were out of reach once office hours ended. This restriction further limited management’s ability to respond promptly to issues or make informed decisions outside regular working hours.

To make matters worse, the company had no way of tracking real-time production status, leaving the management team in the dark about the actual progress on the factory floor. Without a clear, up-to-date overview of ongoing production, they struggled to monitor and adjust schedules to meet changing demands or address urgent needs.